Thank you for shopping at NanaBoat.com
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS
• Orders can’t be canceled once they have shipped.
• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
REFUNDS
• Once we receive your item, we will inspect it and notify you that we have received your returned
item.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
• Ship returns to:
P.O. Box 3254, Orlando, Fl, 32802-3254 USA.
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at [email protected].
